Refund & Cancellation

Cancellation and Refund Policy Any Capitalized terms used but not defined herein shall have the meaning assigned to them under the Terms of Use which govern your use of our website www.olikii.com (the “Website”) and our ‘Olikii’ application for mobile and handheld devices (the “App”). The Website and the App are jointly referred to as the “Platform”. Customer Cancellation As a general rule, the buyer shall not be entitled to cancel the order once placed.

The buyer may choose to cancel the order only till the time the order is accepted by the merchant. However, subject to the buyer’s previous cancellation history, Olikii reserves the right to deny any refund to the buyer pursuant to a cancellation initiated by the buyer even if the same is placed before being accepted by the merchant, as may be necessary in the sole discretion of Olikii. If the buyer cancels his/her order after acceptance by the merchant, Olikii shall have a right to collect a penalty of up to 100% of the order amount for breach of contract terms as a compensation for the damages suffered by Olikii, with a right to either not to refund the order value in case the buyer’s order is prepaid or recover from the Buyer’s subsequent orders in case his/her order is postpaid, to compensate the Merchants and PDPs.

Non-Customer Cancellation Olikii reserves the right to collect a penalty for the orders constrained to be cancelled by Olikii for reasons not attributable to Olikii, including but not limited to: In the event, that the address provided by the buyer is either wrong or falls outside the delivery zone; Failure to contact the buyer by phone or email at the time of delivering the order booking; Failure to deliver the buyer order due to lack of information, direction or authorization from the buyer at the time of delivery; or In the unlikely event of an item in an order being unavailable, Olikii will contact the buyer on the phone number provided to us at the time of placing the Order and inform the buyer of such unavailability.

In such an event the buyer will be entitled to cancel the entire order and shall be entitled to a refund in an amount up to 100% of the Order value. In case of cancellations for the reasons attributable to Olikii or the Merchant or PDP, Olikii shall not collect any penalty from the buyer. Refunds The buyer may be entitled to a refund for prepaid Orders. Olikii retains the right to retain the penalty payable by the buyer from the amount refundable to him/her. The Buyer shall also be entitled to a refund of proportionate value in the event packaging of an item in order or the complete order, is either tampered or damaged and the buyer refuses to accept at the time of delivery for the said reason; The buyer may be entitled to a refund of up to 100% of the Order value if PDP fails to deliver the Order due to a cause attributable to either PDP or Olikii, however, such refunds will be assessed on a case to case basis by Olikii.

Our decision on refunds shall be final and binding. All refund amounts shall be credited to the buyer’s account as may be stipulated as per the payment mechanism of the buyer’s choice. Specific Terms with respect to Use of Platform for purchase of alcoholic beverages Cancellation: As a general rule the Buyer shall not be entitled to cancel his/her Order once placed. If the Buyer cancels his/her Order, Olikii shall have a right to collect the Buyer 100% of the Order amount as the cancellation fee, with a right to either not to refund the Order value in case the Buyer’s Order is prepaid or recover from the Buyer’s subsequent Order(s) in case Buyer’s Order is postpaid, to compensate the Merchants and PDPs.

Non-Customer Cancellation: Olikii reserves the right to collect the Buyer cancellation fee for the Orders constrained to be cancelled by Olikii for reasons not attributable to Olikii or Merchant, including but not limited to: In the event, that the address provided by the Buyer is either wrong or falls outside the Olikii's delivery zone; Failure to contact the Buyer by phone or email at the time of delivering the Order; Failure to deliver the Buyer’s Order due to lack of information, direction or authorization from the Buyer at the time of delivery; or The Buyer’s failure to provide a valid OTP to the PDP for receiving delivery Refunds: The Buyer may be entitled to a refund for prepaid Orders, post deduction of a cancellation fee if any for reasons mentioned above or in a manner as deemed fit by Olikii in its sole discretion if a refund has been requested due to the following reasons: 1. If the Order could not be delivered within 2 hours. 2. If the Merchant cancels the Order due to reasons not attributable to the Buyer, including but not limited to store being closed, non-availability of items, store not servicing online orders, overcrowding at the store, etc. 3. If Olikii cancels the order due to reasons not attributable to the buyer, including but not limited to non-availability of PDPs, etc.

The Buyer may be entitled to a refund due to the aforesaid reasons up to 100% of the order value depending upon the nature of the issue. Olikii reserves the right to consider the cancellation and refund request and determine if such cancellation and refund request satisfies any of the aforesaid conditions, in which case Olikii shall process the cancellation request and refund to the buyer. Important Note 1: The Buyer shall verify his/her order and the products before providing OTP to the PDP and any issue with respect to the product or buyer’s order shall be notified immediately, and a cancellation request shall be placed before providing OTP to the PDP. Once OTP is provided to the PDP, it shall be deemed that the buyer has accepted delivery of his/her Order and once he/she has accepted delivery, the Buyer cannot cancel the Order and/or claim a refund. Important Note 2: In case of the complaint of any spurious product, the liability shall solely lie with the Merchant selling the product. Olikii is merely facilitating the transactions between the Merchant and the Buyer and therefore, Olikii shall assume no liability with respect to the products sold by the Merchant. Olikii strictly discourages dealing of any spurious product on its Platform and shall reserve the right to report such incidents to the concerned authorities for appropriate legal actions.